GOBUZ Application is owned and operated by Mango Digital Co., Ltd (“GOBUZ”, “Us”, “We”, or “Our”). This Privacy Policy describes how we collect, use, disclose, process and protect personally identifiable information (“Personal Data”) that you (the “User”) may provide in connection with GOBUZ’s services available through the online, the mobile application includes other online platforms. GOBUZ offers online travel-related services (“Service(s)”) through our own websites and mobile application, as well as through other online platforms like partners’ websites and social media. This Privacy Policy applies to any kind of information we collect through these platforms or other means connected to these platforms (such as contacting our Customer Service team by email).

- On occasion, GOBUZ may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. GOBUZ will also prominently post such material changes prior to implementing the change. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using the Site. You will be deemed to have consented to any modification of the Privacy Policy when you use the Site after the effective date of the modification.

  1. What information we collect

We collect, process and use your personal data only with your consent or when this processing or use is permissible by law. We only process or use the data which is required for using the application or the data which you provide to us. Personal Data may include your name, address, phone number, credit card details, e-mail address and residential address. In addition to this, when using our application, even if you do not make a booking, we may collect other certain information, such as your IP address, geographic data, your nationality and password, search preferences related to specific searches, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

  1. Personal data protection

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

  1. Information Usage

3.1 General Use: We use the information collected about you for various purposes. Your personal data may be used in the following ways;

  • register with the Application to create your user account managing and/or administering your use and/or access of the Site;
  • provide you with the requested services;
  • contacting you on matters relating to your use and/or access of the Application and services on the Application, and any enquiries and/or requests submitted by you through the Application or otherwise;
  • to customize your experience when using the Application;
  • measuring and improving customer experience and satisfaction;
  • publishing customer reviews, such as of the Application, Travel in digital and/or print format for public access;
  • to enforce our Terms and Conditions;
  • for the detection and prevention of fraud and other illegal or unwanted activities
  • to resolve disputes or complaints, collect payment or fees, troubleshoot problems; and/or
  • for the purposes otherwise that will be made available to you at the point of collection.

3.2 Marketing Activities

We also use your information for marketing activities. These activities may include;

- Based on your declaration of consent, GOBUZ processes and uses your personal data when applicable for marketing activities, such as for sending emails with general information or advertising information (newsletters). Please note that you may opt out of any marketing materials we may send to you at any time using the "Unsubscribe" link in each newsletter or communication, or you can administer your subscriptions through your account.

  1. Sharing and Transferring Your Personal Data

4.1 Your Personal Data may be shared by GOBUZ to our affiliate companies. GOBUZ (and/or its affiliate companies) may also disclose your Personal Data to third party service providers, Partners or agents for one or more of the above purposes. Third party services include but are not limited to: website hosting, data analysis, marketing, processing credit card transactions, and service provisions.

4.2 In some cases, GOBUZ may require that you transact directly with a third party to obtain services, or when you use the Application to reserve Services or obtain another service, we may provide your Personal Data to other involved third party

4.3 GOBUZ will not share your personal data with third parties, unless you have previously given your express permission or permitted by law in any relevant jurisdiction as mentioned below and the disclosure of your Personal Data and information required for completing your booking with the relevant Services of your choice and the sharing of certain Personal Data with selected partners where relevant (your details will be used for reporting and analysis purposes only). However, we reserve the right to disclose your Personal Data to our affiliated (group) companies (in and outside your home country), including our affiliated (group) companies' employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform the service requested by you (including customer services) and internal (audit/compliance) investigations.

4.4 GOBUZ may, in compliance with applicable law, disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose Personal Data to enforce or apply the terms and conditions applicable to our services or to protect the rights, property or safety of GOBUZ, our users or others.

  1. Consent

As stated above, by browsing and using the Application, booking any Service from the Application, registering for or using any service on the Application, or by clicking the “Confirm” button or equivalent when you create a new account on the Application, you:

  • consent to GOBUZ and/or GOBUZ’s affiliate companies collecting, using, disclosing and/or processing your above-mentioned personal data for the purposes as described above; and
  • consent to GOBUZ and/or GOBUZ’s affiliate companies transferring your personal data out of THAILAND to other GOBUZ affiliate companies where such other GOBUZ affiliate companies are sited, and to GOBUZ’s (or GOBUZ’s affiliate companies’) third party service providers, Partners or agents for the purposes as described above.
  1. Cookie Policy

6.1 Cookies and other tracking technologies can be used on our websites and apps in various ways, such as it enables our own system to recognize you when you visit our Application again, improve our service to you, to analyze traffic, or for advertisement purposes. These technologies are either used by us directly, or by our business partners, including third-party service providers and advertisers we work with. A cookie is a small piece of data that is sent to your computer from the Site and stored on your computer’s hard drive. A page tag is a piece of code which reads and writes cookie data. Cookies or page tags may be from GOBUZ and/or third party we have chosen to work with.

6.2 In addition, there's a difference between session cookies and permanent cookies. Session cookies only exist until you close your browser or application. Permanent cookies have a longer lifespan and aren't automatically deleted when you close your browser or application. If you want to prevent your browser or application from accepting cookies, you can configure your browser or application to do so. However, some of our Application features may not function if you remove cookies from your browser or application. If you do not enable cookies, you may only be able to use the Application on a limited basis.

6.3 For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org

  1. Right of Access, Rectification and Deletion

If you wish to update any Personal Data you have previously provided, or to exercise any right of access, correction, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, please contact us via [email protected]. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered within a reasonable timeframe, unless an exception applies. We may charge you a reasonable fee for access to the Personal Data, for the purpose of recovering the incremental costs of responding to the access request.

  1. Protecting Your Personal Data

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

  1. Mobile Devices

We have free application for a variety of mobile devices and use versions of our regular application that have been optimized for mobile and tablet. These applications process the personal details you give us in much the same way as our application does – and they also allow you to use location services to find Services nearby. With your consent, we may send you push notifications with information about your booking or as part of any GOBUZ programs that you participate in, including coupons. You may grant us access to your location data or contact details in order to provide services requested by you. When you upload a picture from your mobile device, your picture may also be tagged with your location information. Please read the instructions of your mobile device to understand how to change the settings and enable the sharing of such data or the receipt of (or opt out of receiving) push notifications (including SDK and push token data). Different device operating systems may have different default settings, so please familiarize yourself with such settings governing push notifications.

  1. Links to Other Websites

Our Application may contain links to other application or websites of interest. However, once you have used these links to leave our Application, you should note that we do not have any control over that other website. Please note that we are not responsible for the privacy practices of such other application and advise you to read the privacy statements of each application you visit which collects personal information.

  1. Approval of Privacy Policy Changes

By using the Application or the services we provide, you agree to the collection, use, disclosure and processing of your Personal Data as set forth in this Privacy Policy. Furthermore, if you use our services, we reserve the right to collect, use, disclose and process your Personal Data in accordance to this Privacy Policy. From time to time, GOBUZ may change this Privacy Policy. We will display the changes on this Application prior to making the changes.

  1. Terms and Conditions

Please consult the Terms and Conditions for more details on using our Application. This Privacy Policy forms an integral part of our Terms and Conditions.

  1. Contact Us

If you have any questions or requests relating to this Privacy Policy, please contact our Data Protection Officer at the following e-mail; [email protected] or such person as GOBUZ may designate by informing you through any letter, email or the Application

Effective date: December 2019.

Remark: This content is translated from the original Thai language and provided to facilitate you. The contents of this document may differ from the original language. If you have any questions about the accuracy of the information, please use the Thai version in reference.