GOBUZ Application is owned and operated by Mango Digital Co., Ltd (“GOBUZ”, “Us”, “We”, or “Our”). This Privacy Policy describes how we collect, use, disclose, process and protect personally identifiable information (“Personal Data”) that you (the “User”) may provide in connection with GOBUZ’s services available through the online, the mobile application includes other online platforms. By accessing and/or use of the Apps, you acknowledge that you have read and understood, and agree to the Terms of Use set out below and other terms and conditions in relation to the Application, including but not limited to confidentiality and FAQs, which form an integral part of these Terms and Conditions (“Terms”, “Terms and Conditions”).

 

  1. Scope of our Services

1.1 GOBUZ runs an intermediary Platform (“GOBUZ Platform”) for traveler offers in the form of an online offer via the internet and application. On the GOBUZ Platform users have the chance to find and book ticket, and travel ticket. The online offer comprises all travel tickets and other services (“Service(s)”). The offers are placed online by a range of local Partners (“Partner(s)”) with whom the respective contract for tourist services is concluded (“service agreement”). The Partners’ Services can be accessed via the GOBUZ Platform and bookings can be made. From the point at which you make your Service reservation, we act solely as an intermediary between you and the Partner, transmitting the relevant details of your Service reservation to the relevant Partner(s) and sending you a confirmation email for and on behalf of the Partner.

1.2 When rendering our Service, the information that we disclose is based on the information provided to us by Partners (including but not limited to their representatives, distributors, destination management companies, partners, etc.). As such, the Partners are given access to our systems and Extranet through which they are fully responsible for updating all rates/fees/prices, availability, policies and conditions, and other relevant information which is displayed on our Platform. Although we will use reasonable skill and care in performing our service, we will not verify if, and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), inaccurate, misleading, or untrue information or non-delivery of information. Each Partner remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information (including the rates/fees/prices, policies and conditions, and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, or (star) rating of any Partner (or its facilities, venue, vehicles, (main or ancillary) products or services) made available.

1.3 We have the right to not accept any user or booking (or in certain cases cancel the booking confirmation) at our sole discretion and for any cause without giving reasons for the rejection/refusal/cancellation. The reasons for rejecting a user or booking or cancelling a booking confirmation may include but are not limited to: breach of these Terms, trade or economic sanctions by global or national authorities, embargo, prohibitions in regulations, fraud or theft (or indication or suspicion of fraud or theft), suspicion of criminal activity, suspicious ordering, services not being available or no longer being made available by the Partner, user providing inaccurate, erroneous or misleading information, problems with credit card electronic communications, information or transactions, inappropriate behavior, threats, insults, refusal to provide information, practical impediments, communication difficulties or breakdowns, a Real Mistake (hereinafter described below), history of breaches of these Terms, or being placed on any “black lists” or “watch lists” by governments or international organizations. In case the booking is rejected or cancelled by GOBUZ and payment has been made, GOBUZ shall reimburse the amount already charged without further charges. We can at any time delete or remove ("Removed") membership of the user of this Application, either temporarily or permanently. Removed Users are prohibited to attempt using the Application in any other name or through other users (hereinafter described in the Fraud Prevention Mechanism condition).

1.4 In a case, we may cancel or reject reservations with respect to the "Real Mistake", which does not depend on where the error originated. A Real Mistake is a fault on the Application (for example, in terms of price) which no reasonable person would consider appropriate or to make business sense. The amount charged shall be reimbursed without further charges in such a case.

 

  1. Price and Promotion [Booking2/Traveloka6]

2.1 All prices on GOBUZ are quoted per person and include VAT and all other taxes. Local taxes may be charged on site.

2.2 We may offer lower prices and/ or promotions from time to time. Please note that these may involve different conditions and requirements as it relates to booking and refund policies.

2.3 Prices, promotions, fees, including services are subject to change without notice.

 

  1. Cancellations, Refunds and No-shows

3.1 By making a booking, order or reservation on our application, you accept and agree to the relevant cancellation, refund and no-show policy of that Partner, and to any additional (service) terms and conditions of the Partner that may apply to your trip (including the fine print of the Partner made available on our Platform), including for services rendered and/or products offered by the Partner. The general cancellation, refund and no-show policy of each Partner is made available on our Platform on each Service pages, during the reservation procedure and in the confirmation email or ticket (if applicable).

3.2 If there is a discrepancy in the amount paid, GOBUZ will provide an email notification of the amount to be paid by the user. In the event that a user cancels the booking before paying in full any existing shortcomings, GOBUZ has sole discretion whether to refund the amount paid or refund an amount reduced by the costs incurred by GOBUZ as a result of non-payment of the cost of these shortcomings by users in accordance with procedures prescribed by GOBUZ. For any other cancellations, GOBUZ will work with you to refund amounts already paid by you, reduced by the costs incurred by GOBUZ, e.g. inter-bank transfer fees. Refunds may not be immediate depending on your initial mode of payment. You can contact GOBUZ customer service for further details on the estimated duration for receiving your refund and we will assist you as best as we can.

3.3 Carefully read important information in Service page for additional policies as may be applied by the Partner (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable).

 

  1. Privacy

GOBUZ values your privacy and user’s confidentiality. A separate Privacy Policy document sets out rights and obligations of GOBUZ and the user in relation to privacy, please look at our Privacy Policy for further information.

  1. Ranking

The default setting of the ranking of Partners on our Platform is "Our Top Picks" (or any similar wording) (the "Default Ranking"). For your convenience, we also offer various other ways to rank Partners. Note that the Default Ranking is created through a fully automatic ranking system (algorithm) and based on multiple criteria, which include not only the popularity of a Partner   among our visitors, but also customer service history and certain booking-related data (number of bookings, cancellations, conversion rate, etc.) and Visibility Booster (i.e pay more than the contractually agreed commission in return for better ranking/visibility). On-time payment of commission by a Partners and the commission percentage are also included in the algorithm; however, they are two of the several (but definitely not leading) factors in the Default Ranking. We do not verify the ranking given and are therefore not responsible for the accuracy of the existing ranking. We hereby declare denial of any claims, losses or liability with respect to the rankings shown on the Application.

 

  1. Rights to User Content and Reviews

6.1 By completing a booking, you hereby agree to receive electronic mail containing an invitation to provide reviews or content reviews with respect to the selection of Partners. Completion is optional. For clarity, the confirmation and guest review communications (emails, SMS) are transactional and are not part of the newsletters or marketing mails, from which you can unsubscribe (see our Privacy Policy for more details). For Ancillary Services, the Partner providing the Ancillary Service may invite you to complete a review regarding the Ancillary Services provided. The completed guest review (including attachments, if any) may be uploaded onto the relevant information page on the Application for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Service. By posting a review and submitting content with it such as pictures, you grant GOBUZ the full, perpetual, free, transferable and irrevocable rights to all submitted user content, including your name.

6.2 In providing a review, you agree to ensure that:

(a) You own and control all of the rights to the reviews that you provide to the Application;

(b) The content of the review is accurate and contains no misrepresentations; and

(c) The use or performance or transmission of the content of the review does not violate the Terms or applicable laws and regulations, you are not violating any third party’s rights, and you are not causing injury to any party.

6.3 You further grant GOBUZ the right to pursue at law any person or entity that violates your or GOBUZ rights in the content by a breach of the Terms of Use. You agree you will be solely responsible for any user content you provide or submit.

6.4 Content submitted by users will be considered non-confidential and GOBUZ is under no obligation to treat such content as proprietary information. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. GOBUZ does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. GOBUZ shall have no duty to attribute authorship of content to you and shall not be obligated to enforce any form of attribution by third parties. GOBUZ undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.

 

  1. Membership Program

7.1 By registering with GOBUZ, GOBUZ is offering you the opportunity to collect points (“GOBUZPoints”) through our membership program operated by GOBUZ. GOBUZPoints (Future) are awarded on the actual participated and / or unrefunded activities purchased from GOBUZ’s platforms, based on the award program at the time of purchase.

7.2 GOBUZPoints are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the terms and conditions of any program.

7.3 GOBUZPoints are valid for 1 year from purchasing date (from Instant Confirmation Ticket), and/or booking confirmation date (from Waiting for (hour(s)) Confirmation Ticket).

7.4 Cancelled reservations will not earn points, regardless of the financial cancellations’ conditions.

7.5 For avoidance of any doubt, we may from time to time change, remove, or make unavailable part or whole points, promotions, discounts, features, or other benefits offered by us.

 

  1. Payments on GOBUZ

8.1 Payments are made in the amount and currency as stated not including bank fees or any other charges by GOBUZ.

8.2 For all forms of reservations, you must make payment within the specified time limit. If the payment is not made, then GOBUZ reserves the right to cancel all reservations.

8.3 Payment methods include but are not limited to bank transfer and credit card. For payment by bank transfer, you must provide the bank transfer receipt as proof of payment of reservations listed in the GOBUZ confirmation email. You must follow the procedures contained in the confirmation email.

8.4 For other payment methods such as credit card, you must follow the procedures stated by GOBUZ and/or the relevant payment service provider.

8.5 After you make full payment, GOBUZ will place the order and issue a reservation code, which will be accompanied by:

  • Booking Code;
  • Customer Name;
  • Price Details; and
  • Booking Details

8.6 GOBUZ is permitted to collect the invoiced amounts in the name of and on behalf of the Partner, provided nothing else has been explicitly stated in the Partner’s invoice.

 

  1. Disclaimer

9.1 All content of this application is provided on the basis of "AS IS" and "AS AVAILABLE". GOBUZ make no guarantee or warrant, whether express or implied, with respect to the merchantability of a product or service, or suitability of the products and services we provide for a particular purpose and against non-infringement where applicable;

9.2 We do not guarantee that: (i) the function, services and security features provided in this application will be uninterrupted or free from; (ii) errors or failure will be repaired; or (iii) the application or the server provide services that are free from viruses, malware or harmful components;

9.3 We do not warrant the accuracy, authenticity, integrity or quality of the content, application or resources available to and from the application including, but not limited to, any guarantee that the content, sites or resources are free from source material that is malicious, indecent, or controversial;

9.4 We do not guarantee or warrant that you will be granted valid travel permits applicable to you. We do not have responsibility to notify you or indemnify you in the event that you suffer losses or damages relating to your lack of visa or travel permits (Including, but not limited to, refusal of entry, deportation).

9.5 By uploading photos/images onto our system (for instance in addition to a review) is at your sole responsibility and risk. The person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, property owners) due to GOBUZ publishing these photos/images. GOBUZ does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo and is not the responsibility of GOBUZ. GOBUZ disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by GOBUZ at any time and without prior notice.

 

  1. Limitation of Liability

To the extent permitted by law, in no event shall GOBUZ companies, including their respective officers, directors, employees, representatives, subsidiaries, affiliates, distributors, Partners, licensors, or otherwise making available the application and its contents (collectively the "Covered parties"), be liable to any person or entity whatsoever such as for personal injury and death, we shall not be liable for any direct or indirect , resulting from or connected to your use of this site or use of the links on the site, including but not limited to special, incidental, punitive or consequential damages or other economic loss.

 

  1. Intellectual Property Rights

11.1 The mark “GOBUZ”, as well as certain local language transliterations thereof is a registered trademark of or licensed to GOBUZ and/or its affiliated companies. GOBUZ and/or its affiliated companies are the owners of certain intellectual property rights, including but not limited to the domain name, Application, trademarks, content, copyright, service marks, logos, symbols or other designs etc. Nothing in this Agreement shall be construed as granting you a license or any rights, implied or otherwise, to use, possess, distribute or modify any of GOBUZ’s Intellectual Property. Other product and company names contained on the Application, including names, trademarks, marks, service marks, logos, symbols or other designs may be owned or licensed for use by third parties. Use of third party intellectual property rights on the Application is not considered a recommendation or sponsorship for the Application by third parties. GOBUZ owns copyright to the Application, and you are prohibited to use, possess, distribute or modify any of the Intellectual Property without express approval from GOBUZ.

11.2 All Intellectual Property Rights on this Application are owned by GOBUZ. All information and materials, including but not limited to: software, text, data, graphics, images, sounds, videos, trademarks, logos, icons, html codes, other codes on this website, and may in future include video, graphics, music and sound are prohibited to be published, modified, copied, reproduced, duplicated or altered in any way outside the area of this Application without the express written permission of GOBUZ. The entire contents of the Application are protected by copyright law. We, and our licensors, own copyright and/or database right in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. If you violate these rights, GOBUZ reserves the right to bring a civil claim for the full amount of damages or losses suffered. These violations may also constitute criminal offences.

11.3 Unless stated otherwise, the software required for our services or available at or used by the Application and the intellectual property rights (including the trademarks, service marks, logos, designs, copyrights etc.) in the contents and information and material on the Application are owned by GOBUZ, its affiliated or associated companies, licensors, Partners or providers. GOBUZ does not assume any liability for copyrighted materials provided by third parties or any intellectual property right infringements by such third parties.

11.4 You can use the information on the Application only for personal, non-commercial use. Unless specified otherwise, and expressly permitted by the copyright laws, you may not copy, reproduce, redistribute, retransmit, publish or otherwise commercially exploit any downloads you make from the Application without the permission of the owner of the intellectual property rights. Even if you obtain the necessary permission, you are forbidden to make changes or deletions. You hereby accept and agree that downloading any Intellectual Property does not grant you any rights over them.

11.5 We may provide hypertext links to other sites which are operated by other people. Using such a link, you acknowledge leaving the Application and proceeding at your own responsibility.

 

  1. Claims of Intellectual Property Rights

12.1 If you believe in good faith that materials hosted by us infringe your copyright, you or your agent (the “complainant”) may send us a written notice that includes the following information:

1) Name and address of the complainant;

2) In case the complainant is not the copyright owner or exclusive licensee, the name and address of the copyright owner or exclusive licensee;

3) In case the complainant is not resident in Thailand, the Sender shall provide a temporary address in Bangkok, Thailand;

4) Complainant’s telephone number, a facsimile number (if any) and an electronic mail address at which the complainant can be contacted;

5) Sufficient particulars to enable us to identify the copyrighted work allegedly infringed;

6) Sufficient particulars to enable us to identify and locate the allegedly infringing electronic copy, including the online location of the electronic copy;

7) Statement that the complainant requires us to remove or disable access to the electronic copy;

8) A statement that the complainant believes in good faith that the electronic copy infringes the copyright in the work identified in paragraph 5 above;

9) A statement that the information in the notice is accurate;

10) A statement that the complainant is (a) the owner or exclusive licensee of the copyright in the work identified in paragraph 5 above, or (b) is authorized to act on behalf of such owner or exclusive licensee; and

11) A statement that the complainant submits to the jurisdiction of the courts in Thailand for the purposes of proceedings under relevant provisions in the Thailand Copyright Act.

12.2 The letter must be signed by the complainant and delivered physically and via email to the following address:

37/115 Village No. 2, Khlong Sam Subdistrict, Khlong Luang District Pathum Thani Province 12120

Or at [email protected]

12.3 We will review and address all notices that comply with the requirements above in accordance with applicable law.

12.4 We suggest that you consult your legal advisor before filing a notice. Also, be aware that you may be guilty of an offence or liable for damages if you make a false claim of copyright infringement.

 

  1. Applicable law and jurisdiction

These Terms shall be governed by and interpreted in accordance solely with the Laws of Thailand.

 

  1. Third party content, links to other Application

GOBUZ does not assume any responsibility for third party content (including any activities available for booking requests, and information relating to such activities) that may be available through the Website, and for content linked to the Website or which are linked to from it or referred to. We, or other third parties, may upload automated search results or provide links to other sites. We provide opportunities for third parties to deliver, load, transmit or otherwise make available any information, data, text, images, sound, graphics, video, messages, reviews, or other materials through this Application. We do not review and/or do not have control over the site, source, and the Content. You agree that we are not responsible for the content or the availability of such sites and resources, and we do not endorse or recommend and are not responsible for the origin of the site or the Content. Where GOBUZ links to third party websites, you use such websites at your own risk. You hereby agree that we shall not be liable for against any and all liabilities, expenses, loss, or damage, directly or indirectly caused or allegedly caused by or in connection with the use of or account for the Content, site or resource.

 

  1. Miscellaneous
  • MANGO DIGITAL Companies do not in any way (directly or indirectly, independently or in conjunction with any party) own, manage, operate or control any Services. The Partners are liable and responsible for providing Services and welcoming people who have booked through the Apps as their Customers.
  • You agree to indemnify and hold harmless MANGO DIGITAL Companies from and against any liability, damage or loss including legal fees and expenses that MANGO DIGITAL  Companies incur or suffer as a result of any action, inaction or omission by you. If you use the Site for or on behalf of a third-party ("Third-party"), such as a family member or a traveling companion, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third-party of all applicable terms and conditions. Each customer using the Site for or on behalf of a Third-party agrees to indemnify and hold each MANGO DIGITAL  Company harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third-party's or the user's failure to fulfill any of its obligations as described above.
  • You are at all times bound by the local laws and regulations. Things which are legal in certain countries may be illegal in others. You should enquire about applicable restrictions.
  • These Terms are drawn up in the English language. Any translation into another language is for convenience and information purposes only. In case of conflict between the English language version and any such translation, the English language version shall prevail. Headings in this Agreement are inserted for convenience only and shall not affect the interpretation or construction of these Terms.
  • The Terms of Use shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions. The severed provisions shall be replaced by a provision approximating as much as possible the original wording and intent.
  • MANGO DIGITAL reserves the right, in its sole discretion, to the extent permissible under relevant law to temporarily or permanently modify, suspend, or terminate the Site and/or any portion thereof, including any service or product available through the Site, and/or your use of the Site, or any portion thereof. In the event of termination of the Site, the reservations made via GOBUZ will still be honored unless you receive a notification. You will still be bound by your obligations under the Terms of Use, including the warranties made by you, and by the disclaimers and limitations of liability. Additionally, MANGO DIGITAL  shall not be liable to you or any third-party for any termination of your access to the Site. MANGO DIGITAL  reserves the right to amend or repeal the Terms of Use (or parts thereof) as it deems appropriate. Partners have the right to change their offerings and this is outside MANGO DIGITAL  ’s control.
  • For the avoidance of doubt, the Terms of Use do not apply to commercial contractual relationships MANGO DIGITAL Companies may have with others, including but not limited to the Partners and certain marketing partners.
  • By using our Services, you acknowledge that we may need to comply with additional terms and conditions provided by our Partners that may be applicable for certain Services.
  • Failure by MANGO DIGITAL Companies to enforce a right does not result in waiver of such right. You may not assign or transfer your rights. We may amend the Terms of Use at any time by posting a variation on the Site. The latest version of the Terms of Use will supersede all previous versions.

 

  1. Force Majeure

16.1 GOBUZ shall not be liable for any non-performance or violation of these Terms, such as for transaction failure, restricted access to the Application, or any damage or harm to users caused by any act or condition beyond the reasonable control of either You or Us (“Force Majeure Event”). Force Majeure Events include but are not limited to natural disaster (floods, earthquakes), epidemic, riot, a declaration of war, war, military action, terrorist action, embargo, sanctions, changes in laws or regulations, lightning, hurricanes / typhoons / cyclones, labor strikes, demonstrations, airline or hotel bankruptcy or insolvency, and so forth.

16.2 GOBUZ shall not be responsible for any damages or losses caused by any means to any party if GOBUZ cannot process your order because of the Force Majeure Event.

 

  1. About GOBUZ - FAQs

If you have any further questions, please refer to our FAQ for applicants.